Thank you for shopping with us! We strive to provide you with high-quality products and excellent customer service. Please review our refund and replacement policy below:

Ribbon Chips Refund Policy

At Ribbon Chips, we strive to provide our customers with the best quality chips and the highest level of service. We understand that there may be circumstances under which you may need a refund for your chip purchase. Please review our refund policy below to understand the conditions under which refunds will be issued.

Refunds are only applicable under the following conditions:

• Chips Never Shipped: If your order for chips has not been shipped, and you wish to cancel your order, you are eligible for a full refund. This applies to situations where your order has not yet left our facility.
  
  
• Address Out of Delivery Area: In cases where your provided shipping address is determined to be outside our designated delivery area (e.g., not within the GTA area, as specified in our delivery policy), and we are unable to fulfill the delivery, you will be eligible for a full refund.

How to Request a Refund:

To request a refund based on the conditions mentioned above, please follow these steps:

1. Contact Customer Support: Reach out to our Customer Support team info@ribbonchips.ca, as soon as possible to initiate the refund process.
2. Provide Order Details: When contacting us, be prepared to provide your order details, including the order number, the date of purchase, and any relevant information about why you are requesting a refund.
3. Verification: Our team will review your request and verify if it meets the refund criteria. Once approved, we will initiate the refund process.

 

Refund Processing:

– Refunds will be processed using the original payment method you used when making the purchase.

– Please allow 7-15 business days for the refund to be credited back to your account.

– You will receive a confirmation email once the refund has been processed.

Exceptions:
Please note that refunds will not be issued for reasons other than those mentioned above. These exceptions include:

We appreciate your understanding of our refund policy, which is designed to ensure fair and transparent transactions for our valued customers.

If you have any questions or need further assistance regarding refunds, please do not hesitate to contact our Customer Support team.

Replacement Policy

We understand that there might be cases where you may need a replacement for the chips you’ve purchased. We are happy to process replacements under the following circumstances: 

1- Important Notice: To request a replacement for any defective chips, it is essential to retain them and return them to Ribbon Chips for processing. If you discard the chips, Ribbon Chips will be unable to process a replacement or issue a refund. We require the chips to identify the issue and conduct a thorough investigation.

2- Defective or Inconsistent Chips: If the chips you receive are defective or significantly inconsistent with our quality standards, we will gladly replace them. Please provide photographic evidence of the issue within one day from the date of delivery.

3- Crushed and Ground Chips: If your chips arrive crushed or ground, we will arrange a replacement for you. Please provide photographic evidence of the damaged packaging and chips within one day from the date of delivery.

4- Non-Delivery: In the rare event that you do not receive your chip order within 3 days, please notify us. We will investigate the matter and arrange for a replacement if necessary.

5- Process for Replacements: To request a replacement for your chips, please follow these steps:

1. Contact Customer Support: Reach out to our customer support team by email at info@ribbonchips.ca, providing your order details and a description of the issue. Attach clear photographs if applicable.
2. Assessment: Our team will review your request and the provided evidence. If your claim meets the replacement criteria, we will notify you and initiate the replacement process.
3. Return of Defective Chips: In some cases, we may require you to return the defective chips. Our customer support team will provide instructions on how to proceed.
4. Shipment of Replacement: Once your request is approved, we will promptly ship the replacement chips to the address provided during the initial purchase.

Notes

– Replacements are subject to product availability. If the same chips are not available, we may offer a suitable alternative or a refund at our discretion.

– The timeframe for reporting issues and requesting replacements is 3 days from the date of delivery.

– Replacements are limited to one time per customer.

– We reserve the right to modify or update our refund and replacement policy at any time without prior notice.

If you have any questions or concerns regarding our refund and replacement policy, please do not hesitate to contact our customer support team at info@ribbonchips.ca.

Thank you for choosing Ribbon Chips. We appreciate your business!